How do I contact you?
You can reach our Customer Service department at (877) 731-2069. We are available M-F from 8:00am-5:00pm US Central Time. You can also email us at success@vivacitytech.com
How much does shipping cost?
Shipping costs are calculated at the time of checkout. Costs vary based on product, quantity and location.Overnight shipping is calculated at the time of checkout. You may contact customer service for a quote.Bulk orders or orders containing large volumes of parts may ship via LTL Freight. In that event, a Customer Success representative will contact you to request additional details.
How long will it take for my order to reach me?
If your ordered items are in stock, you will usually receive a shipping notification within two business days. If you do not receive a notification in that time frame, your items may not currently be in stock. If you have any questions about the status of your order, please contact our Customer Success team.We are located in Saint Paul, Minnesota, USA. In stock orders will usually arrive within 1-7 business days of shipment depending on location and shipping service.
Do you provide tracking information?
A tracking number is provided in your shipping confirmation email, which will be sent to the email address listed on the account from which you ordered.Please check your spam folder as shipping confirmation may be located there. Also, please make sure that your email address entered correctly at checkout.
How late do you ship?
Our daily shipping window closes at 3:00pm US Central Time. Orders received after this time will be shipped the next day if the products are in stock.
Can I cancel my order?
You can cancel an order at any time, as long as the shipment has not left our warehouse. Please contact Customer Service if you wish to cancel an order.
What if my shipment gets lost or damaged?
If your package arrives damaged, please take photos and contact us immediately. Customer satisfaction is our top priority and we will do everything we can to ensure you receive quality products.
Why has my shipment been split into multiple shipments?
To better service our clients, we ship what is available in our inventory to you as quickly as we can. Multiple shipments are only available for U.S. orders.
What if I receive the wrong items?
Please contact our Customer Success department to settle this matter.
Return Policy
Product exchanges and/or returns can be made within 30 days of receipt of product. No restock fee will be enforced on unopened product. Vivacity Tech PBC reserves the right to enforce a 25% restock fee on opened items that are being returned by the customer due to customer preference. If returns and/or exchanges need to be made after the 30-day window, we will do our best to accommodate the need.